Frequently asked questions

Answers about our products, orders, and shipping.

About Pirri Original

What is Pirri Original?
Pirri Original is a hair care brand offering shampoo, conditioner, and hair oil inspired by Italian heritage and crafted with premium botanical ingredients.
Where are Pirri Original products made?
Our bergamot is sourced straight from the orchards of Reggio Calabria, Italy, for authentic, natural ingredients. From there, every Pirri Original product is formulated and manufactured in the United States to meet strict quality standards.
Is Pirri Original cruelty-free?
Yes. We never test on animals, and every Pirri Original product is 100% cruelty-free.
Why is your bergamot logo green?
Bergamot starts out green on the tree and only turns yellow as it fully ripens. Growers in Calabria often harvest it while it's still green, since that early picking is prized for the quality of oil it yields. Our green logo nods to that moment, bergamot at its freshest, straight from the branch.

Using your products

Are Pirri Original products suitable for all hair types?
Yes. Our formulas are designed to nourish, hydrate, and strengthen all hair types, from straight to curly, fine to thick.
Are your products sulfate and paraben free?
Yes. We use clean, high-quality ingredients free from sulfates, parabens, and harsh chemicals.
How do I use the shampoo, conditioner, and hair oil?
Shampoo: apply to wet hair, massage into a lather, and rinse thoroughly. Conditioner: apply to damp hair, focusing on mid-lengths and ends, then rinse. Hair oil: use a few drops on damp or dry hair to nourish and add shine.

Orders, shipping and returns

How can I track my order?
Once your order ships, you'll get a confirmation email with a tracking link. Contact support@pirrioriginal.com if you need help.
What is your return policy?
We accept returns within 30 days of purchase for unused and unopened products. Visit our return policy page for details.
Do you offer international shipping?
Currently we ship within the U.S. only. We're working on expanding to more countries soon.
How can I contact customer service?
Email us at support@pirrioriginal.com or send a message through our website. We're happy to help.

Still have questions?

Our support team replies within one business day.

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